Essence Bamboo Square Neck Crop Top

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Exchange & Return

Our aim is to ensure your satisfaction with your purchase. We offer an exchange policy for eco wear items, allowing exchanges and returns within 14 days of receiving your order. To be eligible, items must be unworn, with tags attached, and in their original condition. For exchanges, please contact our customer support team, and upon approval, ship the item back to us. We will dispatch the replacement within 5-7 business days. Returns can be initiated by contacting our support team, and refunds will be processed within 7 working days after receiving the returned item. Please include proof of purchase with the returned item. Shipping for replacements takes 5-7 business days, and return shipping costs are the responsibility of the customer. We appreciate your understanding, and if you have any questions, feel free to contact our customer support team.